Thank you for shopping at World Trade Lianhe Limited. We strive to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, we are here to assist you with the return process.

Please review our returns policy below to understand how you can return your items.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, in its original condition, and with all tags and packaging intact.
• The item must be returned within 30 days from the date of delivery.
• The item must not be on our list of non-returnable items (see section below).

If your return meets these requirements, we will be happy to process it for you.

2. Non-Returnable Items

Certain items cannot be returned for health, safety, or hygiene reasons. These include:

• Items that have been worn, used, or altered in any way.
• Items that are marked as final sale or clearance.
• Custom-made or personalized products.

Please ensure that the product is in its original, resellable condition before initiating the return.

3. How to Return an Item

If you would like to return a product, please follow these steps:

1. Contact Us: Reach out to our customer service team at [email protected] with your order number and a request to return the item(s). Please include a brief explanation for the return (e.g., product defects, dissatisfaction, etc.).
2. Return Authorization: Once we receive your request, we will review the information and issue a Return Authorization if your return is approved. We will also provide you with detailed instructions on how to return your product.
3. Package the Item: Carefully package the item(s) you wish to return, ensuring that they are in original, unused condition, with all tags and packaging intact. We recommend using a trackable shipping service to return the items. Please note that you are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
4. Ship the Item: Send the return package to the following address:World Trade Lianhe Limited
   RM.517, New City Centre, 2 Lei Yue Mun Road,
   Kwun Tong, Kowloon, Hong Kong

4. Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved, your refund will be processed within 7-10 business days and issued to your original method of payment. Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

5. Exchanges

We do not offer direct exchanges at this time. If you would like a different product or color, please return the original item and place a new order on our website.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected]. We will issue a full refund or exchange and cover the cost of return shipping in such cases.

7. Shipping Fees

Shipping fees are non-refundable. If you are returning an item for any reason other than a defect or error on our part, the cost of return shipping will be your responsibility. We recommend using a traceable shipping service to ensure your return reaches us safely.

Thank you for shopping with us at World Trade Lianhe Limited. We value your satisfaction and will do our best to ensure that you are happy with your purchase.